Spandana is a public grievance redressal platform, an initiative of Government of Andhra Pradesh. Grievances raised through Spandana will be redressed in a specific time frame.
A grievance is a formal complaint on any issue regarding delivery of services by the government.A grievance canbe raisedon a department or an officer or on any scheme of the government. Right to information (RTI)can’t be seen as a grievanceand one can’t file RTI through Spandana.
To register a grievance, one can, visit the nearest Grama/Ward Sachivalayam or make a call to the 24/7 dedicated Call Centre – 1902 or visit a District Collector Office on the Grievance Day on every Monday (Spandana Monday event) or visit Spandana portal (https://www.spandana.ap.gov.in/) or download SPANDANA mobile app on iOS or Android phones.
LMF is the functionary or officer, who is the competent authority to deliver a service. On the other hand GRA or Grievances Redressal Authority is the officer, who is responsible for the quality redressal of the grievances. The GRA is the higher authority above the LMF.
Since the New SPANDANA is limited to the grievances only and no service requests are being accepted (For service requests, citizen has to approach Grama/Ward Sachivalayam), the LMF option doesn’t exist and GRA requests the subordinate officer to conduct an enquiry and will take a necessary action against the grievance and is responsible to redress the grievance.